Everything that you know about the world around you has come from your experiences, education and perceptions. Everything. Humans have an intense psychological belief that what they know about the world is without question, the way the world actually is. This process called “The Illusion of Certainty” is critical because it helps us expedite our understanding of the world but also, it can open us up to discomfort and disbelief when someone shares with us an experience or perception that we haven’t had or cannot imagine.